Delivery & Returns
Fabrics, Curtain Linings/Accessories, and Bedding Sets & Cushions:
How much does delivery cost?
Sample or and other items up to £8.99 delivery is FREE. Delivery for orders between £9.00 & £49.99 is £4.99, and delivery over £50.00 is FREE. We are able to send goods on a next-day service at a £12.99 cost (excluding Northern Ireland, Highlands, and Islands) providing the order is placed before midday, however, please contact us beforehand to see if we’re able to fulfil your order within this timeframe.
How long will delivery take?
Our typical lead time is 5 working days for mainland UK orders. Delivery to Northern Ireland, Highlands, and Islands will take an extra few days. Delivery times may extend during busier periods such as at Christmas. Whilst we stock-hold a lot of items, we do not carry them all. We shall get in touch and provide you with the necessary information when your order can be fulfilled. Made to measure items will take longer as we require the time to allow for the making time. Our normal lead time is 3-4 weeks but at busy periods such as, at Christmas, this can increase to 3-5 weeks. Once your order has been completed, we will notify you via email to say it has been dispatched with the relevant tracking details. Delivery will take 1-2 working days and a signature will be required upon delivery.
Can I track my order?
As soon as your order has been collected from our courier service, we will enclose tracking information and other additional information via email so you can track the progress of your order.
I’ve not received my order?
If your order has not arrived within the expected timeframe, please email us at firstname.lastname@example.org quoting your order number and your name or you can call us on 01159751476 between 9am and 5pm, Monday to Friday.
Can I rearrange the date of my delivery?
As long as your order has not yet been collected from the courier or dispatched, yes we’re able to rearrange a suitable delivery date. Our courier will attempt to deliver your order in three consecutive days and all delivery attempts will be recorded. A calling card may be left upon the first attempt, which may allow you to contact the courier in order to rearrange a suitable delivery date.
What if my order is out of stock?
As we offer such a large range of items, for most items we do not hold stock but order the goods via the supplier upon receiving an order. Whilst we work closely with the supplier to ensure all goods we sell have good levels of availability, occasionally we’re unable to get stock within the allocated delivery timeframe. The supplier may be waiting for stock or that certain line has been discontinued. If this is an issue with your order, we will contact you as soon as possible with the further necessary information to see if you would like to wait or if you would like to cancel your order and receive a full refund.
How long will my sample order take to be delivered?
All samples are sent via Royal Mail and the delivery lead time is also 3-5 working days. We do not charge a postage fee on samples.
Can I change my delivery details after I’ve placed my order?
As long as your order has not yet been collected from the courier or dispatched, yes we’re able to amend and update your address details. We’re also able to specify any special instructions you may also have upon delivery. Please specify these in the notes when completing your order or contact us within 24 hours after you have placed your order so we can amend the delivery details.
What if I’m not in when my order arrives?
A calling card will be left outlining further necessary information on re-arranging delivery or to inform you it has been delivered to a neighbour or safe place. If you do not follow-up on the calling card left they will normally try and attempt to deliver your order twice again in the next two consecutive days.
If you’re unhappy or dissatisfied with your purchase, you can return it to us in its original packaging within 28 days of receiving your order. Due to the bespoke nature of our items, we will not accept returns for items that have been cut/used, made to measure products, and samples.
All other items must be returned to us within 28 days of delivery. Goods must be returned undamaged and in their original packaging, otherwise, we refuse the right to issue a refund.
In the event of returning goods back to ourselves, please contact us at email@example.com with your order number and your full name so we can authorise and sanction the return. We would suggest returning goods via a tracked service to ensure it is safely and successfully returned back to us. Once we have received your returns we shall contact you and issue a refund (if applicable). Refunds will typically take between 3-5 working days before they’re allocated back into your account.
Whilst we thoroughly inspect all items that are sent, and we would recommend to all customers to inspect items upon delivery. If your order arrives damaged or faulty please contact us as soon as possible and we will arrange a suitable solution.
We would recommend to all customers to purchase a sample beforehand in order to get a feel for the fabric etc. Please ensure your measurements are also correct before placing a made to measure order.
We would also advise customers not to book any decorators or upholsterers until they have physically received their goods.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Designer Fabric Store, 52 Main Street, Kimberley, Nottingham, NG16 2LY, United Kingdom.
Can I cancel my order?
Yes. If you would like to cancel your order please contact us within one hour of making your order for a full refund.
Can I amend/update my order?
Yes. If you would like to make any amendments or updates to your order such as changes to the quantity bought or an address change. Please contact us within one hour of making your order and we will seek to make the changes to your order invoice. We will notify via email once these amendments or updates have been made.
Home Furnishings (Gifts, Pictures & Mirrors):
Can this be delivered?
Available for collection only. Local delivery can be arranged - please contact us for further information. Due to the fragility of this product, we do not yet offer a nationwide delivery service for this product.
How do I collect?
Once you have made placed your order, we will reserve the product(s) in our storeroom. We will then contact you to arrange a suitable date and time, so the goods can be collected. We are open Monday – Saturday 10am – 4pm (temporary hours due to COVID19). We are closed on Sundays & Bank Holidays.
Can I spread payment?
We would require a full payment if you were to place the order online on our website. We do not offer a credit-based payment option. Alternatively, you can contact us and put a deposit down (25% minimum deposit) and pay weekly until paid in full.
Can I return my goods?
If you wish to return your purchase, you can return it. However, we will only issue a credit note and no refunds will be made unless the goods had left us damaged or marked. Returns must be made within 28 days of purchase otherwise; we can refuse the right to issue a credit note or refund. Please contact us beforehand.