FAQs

Payment

What type of payment do you accept?

We accept all major credit cards including American Express, Visa Credit, Visa Debit, Mastercard and Maestro. We also accept payments via PayPal. 

Do your prices include VAT?

Yes, all product prices include VAT so they’re no hidden charges at the checkout.

Is my payment secure?

Yes. We take security seriously to ensure all customer payments are processed safely. We use Shopify payments to conduct all card payments, all data is processed using an SSL encryption which protects shopper’s personal information. We have a certified level 1 PCI DSS compliant, which is the highest level in regards to secure shopping for customers.

Can I pay via cheque?

No, we do not accept payment via cheque.

Can you provide me with a VAT invoice?

Yes. If you require a VAT invoice please send us an email quoting your order number and name and we will send you a VAT invoice.

General

Do you have a shop?

Yes. We do have a shop which is accessible to the public. We stock in excess of 100,000 metres of fabric and we also have over 1,000 fabric and wallpaper books and hangers. We’re open Monday – Saturday 9am – 5pm and Sunday, 10am – 4pm. We’re based in Nottingham. Our complete address is Designer Fabric Store, UNIT 1, Hucknall Road, Bulwell, Nottingham, NG6 8AJ. Free parking. 

What are your company and VAT number?

Company Number: 11525337

VAT Number: #140411370

Can I cancel or amend my order?

Yes, you can cancel or amend your order. Please get in touch within an hour of making your order so we can respond accordingly. Further information can be found within the Delivery/Returns page.

Fabric

Do you flame-proof fabrics?

Yes. We’re able to flame-proof fabrics in compliance with the highest flame treatment standards. All fabrics that are fire treated come with a fire safety certificate. Please see the fire treatment service for further information and prices.

Are you able to supply a fabric despite not showing it on your website?

Yes, we may be able to. Please contact us and provide us with the design name, colour and supplier.

Can you provide your fabrics at a discounted price?

Yes, we’re able to supply a discounted price on fabrics however orders have to be over 30 Metres in order to qualify for a discount. Discount will vary depending on quantity and the supplier of the fabric.

Are all your fabrics firsts?

We’re official stockists of all fabrics that we sell so they’re in a new and excellent condition.

How can I find out further specifications of a fabric?

Whilst we have attempted to provide as much fabric information as possible within the product descriptions, we understand you might have a specific/bespoke question in regards to that fabric. Please contact us. 

What does a pattern repeat mean?

A pattern repeat is a measurement between one point of the pattern to the same point where it is then repeated.

Can I order a sample?

Yes, samples are available to buy from the product listing. We would recommend all customers to buy a sample if they’re considering to use that fabric for curtains or upholstery so they can get a feel for the fabric and see the colour or pattern from a first-hand perspective.

How big are samples?

Samples vary in size however the majority of samples are a4 sized. Please note due to the vast majority of designs you will not see the whole pattern repeat. We cannot guarantee what part of the pattern you will receive from purchasing a sample.

Do you provide an upholstery service?

We do not provide an upholstery service ourselves however, they’re a vast majority of local upholsterers up and down the country. We would recommend using verified sites such as the tradesmen or yellow pages to find your local upholsterer within your area.

Can you price match?

Yes; please get in touch regarding this matter and provide us with relevant and necessary information about the product.  

Made to measure

How do I measure?

Please go to our made to measure page to find out how to accurately measure for curtains and blinds.

Can I use my own fabric?

Yes, you’re able to use your own fabric for our made to measure curtains or blinds service. Please contact us or use the made to measure quote application form (please outline you would be supplying your own fabric within the notes) and we will provide you with a quotation.

How long do made to measure items take to make?

Made to measure items will take longer as we require the time to allow for the making time. Our normal lead time is 3-4 weeks but at busy periods such as Christmas, this can increase to 3-5 weeks. Once your order has been completed, we will notify you via email to say it has been dispatched with the relevant tracking details. Delivery will take 1-2 working days and a signature will be required upon delivery.

What curtain headings do you offer?

We have a variety of curtain headings available for made to measure curtains including 3" pencil pleat, 6" pencil pleat, pinch, eyelet, goblet, tab tops, triple pleat, and double pleat. 

What type of curtain linings do you use?

We have a wide range of curtain linings including polycotton, sateen, blackout, thermal, bonded, and synthetic/domette interlining. Available in either White or Ivory colours.

Wallpaper

Will my rolls of wallpaper come from the same batch?

Yes. All wallpaper orders will come from the same batch so there is no variation in colour, pattern or design.

I have not ordered enough or require more wallpaper, can you match the batch?

This would depend entirely on if the supplier still has stock from that batch. Please contact us with how many rolls you require with the batch number and we will contact the supplier to see what we can do.

Are Wallpaper samples available?

Yes. Samples are available to buy from the listing. As with fabric, we would recommend all customers to buy a sample beforehand to get a feel for the wallpaper and to see the colour or design from a first-hand perspective.

Ready Made Curtains

Can ready made curtains be altered?

This entirely depends on the design or the supplier. Further information will be available within the product description if it can be altered.

What sizes are available?

The sizes available will be specified within the product listing.

How do I hang my curtains?

All ready made curtains sent arrive enclosed with a comprehensive step by step guide on how to hang your curtains.

I like the fabric from one of your ready made curtain items, can I buy this fabric by the metre or request a sample?

Unfortunately, the fabric from any of the ready made curtain items is unavailable to buy by the metre nor are samples available either.